terms off service

Return & Exchange Policy

At VibeWear, we want you to be satisfied with your purchase. If there is an issue with your order, we’re here to help.

Return & Exchange Window

Return or exchange requests must be made within 5 days of receiving your order.
For damaged, defective, or incorrect products, please contact us within 24 hours of delivery.
Products must be unused, unworn, unwashed, and in their original condition.
Original tags and packaging must be intact for the return or exchange to be accepted.

Eligible Returns & Exchanges

You may request a return or exchange if:

You received a damaged or defective product.
You received the wrong product, color, or size.
The product does not match the order placed.

Non-Eligible Products

Returns or exchanges may not be accepted if the product:

Has been worn, washed, or used.
Has been damaged after delivery.
Is missing its original tags or packaging.
Shows signs of alteration or misuse.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 24 hours with your order number and clear photos/videos of the product and packaging. After verification, we will guide you through the replacement, exchange, or refund process.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed through the applicable payment method.

Return Shipping

Return shipping conditions may vary depending on the reason for the return. If the product is damaged, defective, or incorrect due to our error, we will assist you with the return process.