Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wearvibe008@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wearvibe008@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wearvibe008@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

At VibeWear, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what was ordered, we are here to help.

1. Return Eligibility

You may request a return within 5 days of receiving your order.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
All original tags, labels, and packaging should be intact.
The product must not have been washed, altered, or damaged after delivery.
Proof of purchase or order details may be required.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photos or videos of the product and packaging so that we can review your request.

After verification, we may offer a replacement, exchange, or refund as applicable.

3. Non-Returnable Items

Products may not be eligible for return if:

They have been worn, washed, altered, or damaged by the customer.
Original tags or packaging are missing.
The return request is made after the 5-day return period.
The product shows signs of use beyond normal inspection.

4. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another suitable method, as applicable.

Refund processing time may vary depending on the payment provider or bank.

5. Exchange

If you want to exchange an eligible product for another size or available variant, contact us within 5 days of delivery.

Exchange requests are subject to product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from VibeWear, we will review the issue and, where applicable, cover the return shipping cost.

For other eligible returns, return shipping charges may apply.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order. Once an order has been shipped, cancellation may no longer be possible.